Refund tickets

Refunds initiated by the customer:

Rules:

1. Refunds are possible no later than 72 hours (3 days) before the event, unless otherwise specified in the event description.
2. Only the user who placed the order can apply for a refund.
3. Refunds are issued to the same account used for payment.

Deductions:

1. A 10% deduction from the ticket cost will be applied as per the Offer Agreement.
2. The service fee, if applied, is non-refundable.

How to apply:

In the personal account under "My Orders," select the order and click on "Refund Tickets."

Timelines:

Track the refund status in your personal account:

• "Refund application processing" – in progress;
• "Refund completed" – processed from our side. The timeframe for funds to be credited depends on the payment method and may take up to 30 days.

Refunds for canceled events:

Automatically processed; funds will be returned to the same account used for payment within 30 days.

Refunds for postponed events:

Processed only upon request and only by the user who placed the order. In the personal account under "My Orders," select the order and click on "Refund Tickets."

Questions?

WhatsApp Support: +7 776 544 28 82, +7 701 986 52 52